COVID-19 Safety Precautions

Several measures have come into effect from organisations such as the Master Plumbers Association in order to protect our staff and customers from the recent covid-19 outbreaks such as the following:

1. Arrive with clean hands and equipment
    • On arrival to office or job, and on completion of each job, wash hands thoroughly using soap and water or alcohol-based hand sanitizer for at least 20 seconds.
    • When you arrive at each job wipe clean your phone / tablet, eftpos machine and steering wheel with a disinfectant wipe.
    • In the office, Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) need to be wiped with disinfectant regularly.
    • Make sure your vehicle is clean and hygienic; Surfaces (e.g. steering wheel, door handles and gear shift) and objects (e.g. mobiles, tablets, laptops) need to be wiped with disinfectant regularly. You should carry a supply of disinfectant wipes with you.
    • Ensure your vehicle has soap, paper towels and sanitiser for regular hand washing.
    • Utilize P2 face masks when working in health care facilities, aged care or other at risk facilities.

2. Use judgment to withdraw from at risk situations

    • Any person with even a mild cough, cold or low-grade fever (37.3 C or more) or flu like symptoms needs to stay at home.  Be aware if you take medications, such as paracetamol/acetaminophen, ibuprofen or aspirin, they may mask symptoms of infection
    • If a customer presents any cold or flu-like symptoms or informs you that they have been in contact with an affected person or a person who has returned from a high risk affected country, politely decline performing the job on the day and ask the customer when is a convenient time for them in 14+ days to reschedule. Contact the Office while onsite to discuss the customer’s situation.

3. Maintain physical separation

Keep a safe distance

    • Maintain a minimum distance of 1.5m from customers wherever possible in all interactions.

Avoid shaking hands

    • Politely avoid handshakes (or other bodily contact) at all stages of a job. Pass a business card instead to the customer at first greeting.
    • If an awkward moment arises please advise the customer we are not shaking hands as part of our focus on ensuring good hygiene habits.

Managing Manual Quotes and Invoicing or Home Safety Inspections

    • Keep physical separation (min. 1.5m) when talking customers through quotes, invoices or inspections.
      • After preparing the document (Invoice or Quote) take a photo on your phone and pass your paper copy to the customer for them to study and discuss.
      • Taking a photo allows you to see and talk with the same information as the customer.
      • Upload the photo of finalized documents to AroFlo
    • Keep physical separation (min. 1.5m) when talking customers through the document.
      • Invite the customer to use their own pen for signing.
      • Leave accepted documents with the customer.

4. Wear PPE

    • Disposable safety gloves are to be worn at all times while on customer premises including inspections prior to commencing work.

5Payment handling and Cash-in

Eftpos payments

    • Please advise the customer that we prefer credit card or debit card rather than cash at the moment.
    • Enter payment and card details yourself (with customer to verbally instruct the details) into the eftpos terminal.
    • Maintain physical separation from the customers to complete the transaction.
    • Pass the eftpos terminal to the customer only for entering a PIN (if applicable) and pass the printed receipt to the customer.


    • Please ask customers to pay using direct debit or credit (not cash or cheque) if possible.

6. Monitor your own health responsibly 


If you are feeling unwell with cold or flu-like symptoms or have come into contact with an affected person or a person who has returned from a high risk affected country, please:

    • notify your Manager right away,
    • arrange a medical test without delay (contact your GP or local hospital first) and
    • seek guidance from your Manager before returning to work.


In order to keep everyone safe, we may ask a few additional questions at the time of booking.