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When To Call An Emergency Plumber

Step Change Agency • Dec 13, 2023

Plumbing problems can often seem dramatic, but knowing the difference between a standard job and a plumbing emergency can save you money, anxiety and damage to your home. 


The good news is that our
emergency plumber Sydney service is on hand day and night to respond to your call. When you first make contact, we will attempt to triage the problem based on your information. If we don’t believe you require an urgent response, we will be upfront and let you know. We’ll never take advantage of customers so you can expect an honest professional response. Whether you’re in Rose Bay, Sydney’s Eastern Suburbs or beyond, you can rely on our services. 

What is a plumbing emergency? 

A plumbing emergency is any problem that may cause immediate or imminent significant damage or risk to safety. Overflowing toilet repair or broken hot water service are obvious events that require emergency plumbing repairs. But what about things that might not be as obvious? 


We’ve compiled this helpful list of
plumbing emergencies so you have a good idea before making a call. If you’re experiencing any of these plumbing problems, you need us fast. We’ve also included some handy hints on things you can potentially do to mitigate the extent of damage and cost. 

Plumber emergency in the Eastern Suburbs? Call us immediately on 1300 625 077

A burst pipe requires emergency plumber services 

A burst pipe cannot wait for a 9 to 5 service. This is a threat to your home’s structural integrity and a health risk, given it can lead to the flooding of contaminated water and even electrocution.


Reasons for a burst pipe 

Reasons could include blocked drains causing pressure build-up, freezing outside temperatures causing the pipe to expand and crack, or tree roots piercing the pipe.


Mitigate burst pipe damage & danger - what you can do 

Before you call us, go to your electricity mains supply and shut off power. You do not want all that water coming into contact with any electrical lead, as the consequences could be deadly. If it is unsafe for you to get to the mains, leave the building immediately and ensure all other occupants and pets have also vacated the premises. 

Call us for emergency plumbing in Sydney 1300 625 077

Don’t delay emergency gas repairs

Any gas leak in the house is potentially a significant danger to all occupants. Such plumbing work legally requires a professional gas fitter and should never be a DIY job. If you smell sulfur, start getting a headache for no reason, or notice plants suddenly wilting, gas may leak somewhere in your home. 


Reasons for gas leaks 

Old equipment, faulty appliances, damaged gas links, poor maintenance or fitting, corrosion, limited ventilation, manufacturing defects, loose valves or inexperienced repair work (which is incidentally illegal) can all lead to gas leaks, creating a significant health hazard.


Mitigate gas leak damage & danger - what you can do 

Minimise the chances of carbon monoxide poisoning and exit the home immediately with all other occupants. Turn the electricity off at the mains if possible and open any windows as you leave. Call us immediately to determine if you should also contact emergency services. 

For Sydney Eastern Suburbs urgent plumbing services, call 1300 625 077

A sagging ceiling needs an immediate emergency plumber service

A downward dip in your ceiling might look innocuous but spell disaster. That sag could, at any moment, tear, leading to the total collapse of your roof. 


Unless you’re suddenly the victim of a flash flood, the good news is you should have time to call in this emergency. It’s not like a gas leak or burst pipe, which can seem to come instantly out of nowhere. However, when you notice this sagging, you must act fast and book emergency
roof repairs


Reasons for a sagging ceiling 

Excessive weight bearing down (such as an overloaded attic), natural disasters, improper installation, age wear and tear, structural issues, termites and other pests, excessive moisture and roof leaks can all lead to a sagging ceiling. 


Mitigate home roof damage and danger - what you can do

Inspect your ceiling regularly and keep an eye out for tell-tale sagging. Discolouration can also be a sign. When you suspect this problem, turn off the water at your mains and contact our emergency plumbers immediately. 


Interested to read more? Check out our article about ways to avoid calling emergency plumbers. 

When not to call an emergency plumbing services

OK, now you have a good idea of when to call an emergency professional plumber. But when should you avoid making the urgent call?


Plumbing problems like clogged drains, leaking taps and slow drainage are 9 to 5 issues. Provided you don’t let them persist, and you contact us as soon as you notice them, we can keep costs to a minimum and sort this problem out during business hours.



We hope this information has helped you decide when to call an emergency plumber. Don’t hesitate to contact our team if you’d like to find out more about Rose Bay Plumbing. 

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